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1.0 Security & Privacy Policy
wireless desire.com Privacy Policy
Background:
This Policy applies as between you, the User of this Web Site and wireless desire.com the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
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“Account”
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means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
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“Content”
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means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
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“Cookie”
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means a small text file placed on your computer by websites when you visit certain parts of this them. This allows the website to identify recurring visitors and to analyse their browsing habits within the Web Site.
This website does not use cookies but “sessions” instead.
Further details are contained in Clause 10 and Schedule 1 of this Policy;
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“Data”
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means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
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“wireless desire.com”
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means<<NAME / NAME OF BUSINESS AND TRADING NAME IF APPLICABLE>> <<ADDRESS>>;
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“Service”
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means collectively any online facilities, tools, services or information that wireless desire.com makes available through the Web Site either now or in the future;
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“Sessions”
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TBC
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“System”
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means any online communications infrastructure that wireless desire.com makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
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“User” / “Users”
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means any third party that accesses the Web Site and is not employed by wireless desire.com and acting in the course of their employment; and
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“Web Site”
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means the website that you are currently using (www.wirelessdesire.com) and any sub-domains of this site (e.g. subdomain.www.wirelessdesire.co.uk) unless expressly excluded by their own terms and conditions.
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2. Data Collected
Without limitation, any of the following Data may be collected:
2.1 name;
2.2 contact information such as email addresses and telephone numbers;
2.3 financial information such as credit / debit card numbers (not stored on our website but used by Protx to process payments);
2.4 IP address (automatically collected);
2.5 web browser type and version (automatically collected);
2.6 operating system (automatically collected);
2.7 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected)
3. Our Use of Data
3.1 Any personal Data you submit will be retained by wireless desire.com for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 2 years.
3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see clause 9 below.
3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improvement of our products / services;
3.4.3 transmission by email of promotional materials that may be of interest to you;
3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third Party Web Sites and Services
wireless desire.com may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such service do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that wireless desire.com requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
5. Changes of Business Ownership and Control
5.1 wireless desire.com may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not be given the choice to have your Data deleted or withheld from the new owner or controller.
6. Controlling Access to your Data
6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties.
7. Your Right to Withhold Information
7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
8. Accessing your own Data
8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
9. Security
Data security is of great importance to wireless desire.com and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
10. Changes to this Policy
wireless desire.com reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
11. Security Overview of Protx (Extract from their website).
11.1 As a Payment Service Provider, thousands of businesses outsource their transaction security to us. It is our top priority to ensure that transaction data is kept secure at all times.
11.2 Transaction security
All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
11.3 Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign»s Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
11.4 Links to banks
Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
11.5 Employee access
No individuals within Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
How to place an order
This page contains step-by-step instructions on how to place your first order. Click the links below for information about each step:
Choose product to purchase
If you already know what you want to buy, the easiest way to find it is to type its name in any of the search boxes around the website.
To get more information about a product, click its name to see its product information page. There you»ll find: image/s of the item, the items availability, background information reviews, the buttons you need to add the item to your Shopping Basket. Add it to your Shopping Basket
The Shopping Basket is where you store items you intend to buy. You can always delete items from the Shopping Basket or save them for later if you change your mind. When you find what you want (or what you might want) click the "Add to Shopping Basket" button on the item»s product information page.
To start filling in the order form, click the "Proceed to checkout" button.
Fill in the order form
Details to be provided once we understand how the shopping cart will work.
Manage your account
Password reminder (To be updated once we receive instructions)
Logging out (To be updated once we receive instructions)
Changing your order (To be updated once we receive instructions)
Changing your account details (To be updated once we receive instructions)
Despatch & Delivery
(To be updated once we receive instructions)
Return Policy
Our 30-day returns guarantee
Our 30 days returns guarantee means that if for any reason you are not happy with your purchase, you can return it to us providing it is in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item, see our Refunds Policy. Please note, we can only accept the return of opened items if they are faulty.
This returns policy does not affect your statutory rights.
We are unable to exchange items that are not damaged, faulty or incorrectly ordered. Click on the links below to find out how to return your item:
There are specific rules which apply regarding refunds of delivery charges, please see Refunds Policy.
In the event of wirelessdesire.com sending you a replacement for a damaged, faulty or incorrectly sent item, you must return the item to wirelessdesire.com within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which wirelessdesire.com confirms a replacement will be sent.
This returns policy does not affect your statutory rights.
How to return an item
To return an item, please email returns@wirelessdesire.com stating your name, order number and the reason why. If you wish to return it within the seven days cooling off period, just state 7 days. Once a return authorisation has been confirmed by us, we will send you an email confirming the refund or exchange and a personalised returns label.
Refund Policy
This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights.
When you send your item back to us, we»ll process the returned item then notify you via e-mail of your refund. The refund will be in the same form of payment originally used for your purchase and will be within three weeks of our receiving your return.
Items returned because they are damaged, defective or incorrectly ordered
If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or faulty, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us (either via a personalised pre-paid return label, or by refunding your return postage costs).
wirelessdesire.com will check all items returned as damaged or faulty. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers living in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
Where you are returning an item that was part of a larger order, we»ll refund the per-item charge for delivery that you incurred
Where you are returning an entire order, we»ll refund applicable per-item delivery charges and the per-delivery charge that you incurred
we will refund only standard (Airmail) postage charges for items delivered outside the UK
where we collect an item from you, we reserve the right to recover the costs of collection from you.
if you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.
We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 30-day or 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item.
We will not refund the cost of delivery or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, we will deduct the return postage from your overall refund.
Your Statutory Rights
We want you to be very happy every time you shop with us and we understand that sometimes, you may want to return items. We have a 30-day returns guarantee, so if for any reason you are not happy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item. Read our returns policy at: www.wirelessdesire.com/returns-policy.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please email returns@wirelessdesire.com stating your order number and we will send you a personalised return label to print out. Please package the relevant product(s) securely and send it to us using the personalised return label so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than £25.00 sterling.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item»s normal postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry»s website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
Installation and field service calls for vehicle solutions
Installations
Installations of Handsfree Car Kits, Navigational Systems and Audio Integration are carried out at the customers premises throughout the United Kingdom mainland. Installation will include the supply of all connectors, fuses and fuse holders necessary for the installation.
Service Calls
Service calls of Handsfree Car Kits, Navigational Systems and Audio Integration are carried out at the customers premises throughout the United Kingdom mainland. Service calls will cover a variety of tasks such as fault diagnosis of systems and replacing faulty items**. The Service Call out fee includes the call out and 1 hours labour.
De-Reinstallations
De-Re installations are either the transfer of equipment from vehicle to vehicle, or upgrading the equipment in the customers present vehicle. This service again is carried throughout the U.K mainland.
Waiting time.
The engineer will wait for a period of thirty minutes, free of charge, if the customer is late for the appointment. After that period, the customer is charged per hour at the hourly rate if the engineer is instructed to wait.
Cancellation Charges
A cancellation charge of £40.00 will apply for any of the following reasons.
1. If the job is cancelled with less than 24 hours notice.
2. If the customer is not on site
3. If the vehicle is not on site
4. If proposed installation site is unsuitable due to environment or weather conditions.
Warranty
All our installation work carry»s a warranty period for twelve months. If any fault occurs with the vehicle or the equipment installed and is the direct result of our installation work, We will cover the cost of any remedial work to rectify the problems.
If an engineer damages a vehicle he is currently working on, all damage will be covered by Wireless Desire and if the vehicle is imobilised a hired vehicle will be organised to minimise the customers inconvenience.
Our company is fully insured for public liability to the value of £2,000,000 per incident and also covers damage to customer»s vehicles.
In the event that the customer»s vehicle is at fault, the customer will be liable for the service callout charge. In all cases it will be proved beyond reasonable doubt that the vehicle is at fault and not caused by the installation or the product. These charges will be fixed and not on an hourly basis.
Chargeable Consumables.
All our engineers carry the relevant consumables as required to complete the job as to MPT 1362. These items include additional fuse holders, wire etc. Special items such as voltage droppers and antennae»s are also carried on board but will be charged at the agreed rates. Any specialist requirments or modifications must be advised at the time of booking to ensure the request can be accommodated.
Timed appointments
Currently all our customers are given approximate times as to when the engineer is scheduled to carry out the installation or service call. These timed slots are designed to allow for lateness due to unforeseen circumstances. If the engineer is running late and is running behind schedule, then he will attempt to make contact with the customer to advise a revised arrival time. From time to time it may be necessary to re-schedule an appointment, in this case we will endeavour to rescedule an appoinment as soon as reasonably possible.
Site Arrangements
All our work is carried out on site at the customer»s premises. It is illegal to work on the public highway, therefore the customer should provide suitable off road facilites for the work to take place. Restrictions are also imposed by our insurance company when working in public underground car parks due to safety reasons. Any parking fees are additional to the cost of the intended work. When the weather is inclement, cover is required in order to protect the customer’s vehicle.
How do I get a SKYPE number ?
Using your internet browser, go to www.skype.com and follow the on screen instructions .
* Faulty items that are outside of the manufacturers warranty will be charged at extra cost. |
